About Role

This role will focus on creating, updating, and maintaining learning content across our LMS, documentation, and knowledge base. The ideal candidate is detail-oriented, structured, and comfortable working with technical content.

Key Responsibilities

• Create, update, and maintain learning content within the LMS platform
• Assist in developing training modules, guides, and reference material
• Create and update documentation and KB articles for internal and external use
• Work closely with Support, Product, and Engineering teams to ensure content accuracy
• Ensure learning material is up to date with feature releases and process changes
• Organize and structure content for easy discoverability and consumption
• Support ongoing improvements in training quality and learning experience

Required Skills & Qualifications

• 1–3 years of experience in content creation, documentation, or L&D support
• Strong written communication skills with attention to detail
• Ability to understand and document technical concepts clearly
• Experience working with LMS tools, documentation platforms, or KB systems
• Comfortable collaborating with cross-functional teams
• Self-driven, organized, and able to manage multiple content tasks

Good to Have

• Exposure to SaaS products, IT, MDM, IAM, or enterprise software
• Experience creating internal training or enablement content
• Basic understanding of support workflows or product documentation