ProMobi Technologies is one of the leading Enterprise SaaS products company headquartered in Pune, India. Our product portfolio includes - Unified Endpoint Management (UEM) solution, Push-to Talk & team communication platform, Consumer Finance and Hardware as a service (HaaS).
We’re growing and so is our team! We are looking for passionate, self-motivated & energetic individuals to join our dynamic team that’s on the frontline to facilitate growth across our products.
About the role
Promobi is looking for a Customer Success Specialist for our B2B SAAS product Scalefusion, you will be a pivotal part of our company’s commitment to delivering exceptional customer experiences. You will engage with clients, understand their needs, and proactively ensure their success in utilizing our products/services. Your role will involve building relationships, providing support, and serving as a liaison between our clients and internal teams.
What you will do:
- Customer Relationship Management: Develop and maintain strong relationships with customers, serving as their main point of contact for inquiries, support, and guidance.
- Revenue Generation: Collaborate closely with clients to understand their business goals and identify opportunities for upselling and cross-selling to generate revenue.
- Onboarding and Training: Guide new clients through the onboarding process, ensuring a smooth transition and providing training on our products/services to facilitate their success.
- Support and Issue Resolution: Address customer queries, troubleshoot issues, and provide timely solutions or escalate to appropriate teams for resolution.
- Usage Monitoring and Analysis: Track and analyze customer’s product usage patterns to identify potential challenges or opportunities for optimization, and provide recommendations accordingly.
- Proactive Communication: Engage with clients regularly to share updates, best practices, and new features that could benefit their operations.
- Customer Advocacy: Act as a customer advocate within the company, communicating customer needs, feedback, and enhancement requests to relevant departments.
- Retention: Develop strategies to increase customer retention rates.
What we want you to have:
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
- Minimum 1-2 years of experience in a customer-facing role, preferably in customer success, account management. Open to work in the target driven role.
- Enthusiastic to work in US shift in work from office mode.
- Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
- Strong problem-solving abilities and a proactive approach to customer issues.
- Familiarity with CRM software (e.g., Hubspot, Jira) or similar tools.
- Empathy and a customer-centric mindset, focusing on delivering value and ensuring customer satisfaction.
Good to have:
- Experience in the software as a service (SaaS) industry.
- Knowledge of customer success principles and methodologies.
- Proficiency in multiple languages for engaging with a diverse customer base.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Our Products:
Scalefusion (formerly known as Mobilock Pro)
Scalefusion - our flagship product is a leading mobile device & endpoint management software helping businesses to secure and manage a fleet of mobile devices and diverse endpoints including smartphones, tablets, laptops, rugged devices, POS, and digital signages.
NuovoPay
NuovoPay enables Telecom Carriers, Resellers & Finance companies to protect their leased devices against EMI payment defaults. NuovoPay’s mobile locking technology remotely locks the devices that are leased to the consumers in the event of failure in EMI payments or if the devices are reported stolen. This ensures reduced collection costs and timely EMI payments.
BrewSurvey
BrewSurvey is a data collection and mobile survey app that allows you to collect data, conduct surveys & gather feedback using mobile forms from anywhere, with and without internet connectivity. With features like sentiment analysis, skip logic and response management, BrewSurvey helps you analyze customer and product experience.